[traincliff]

I said I would let you all know when I had a reply from Hornby about a R8215 decoder that I posted back as faulty. Well just about a week since I sent it off with a letter and today a replacement has arrived. no covering letter and no compliments slip. But excellent service - it has been replaced so cant fault them. Have e-mailed thanks to them via the website.

I woud have liked to know what was wrong and confirmation that I had done nothing wrong but no matter it has been replaced and I know for sure it will be latest issue.

Well done Hornby I say!

Cliff

[Rog (RJ)]

I don't think Hornby bother checking the returned faulty ones, just send out replacements.

[Teleman]

It's sad but true ... I have done it as just before Christmas i 'repaired' a DVD player brought from Tescos for a customer and charged them £30 for it and got a very nice letter saying how wonderful my service was as well , but all i did was buy a new on from Tesco for £16 as they were on offer ... a club card points too !

[will]

I was extremely pleased with Hornby's Customer Service. I sent a Class 31 in, the body was damamged and there were some other damages (not by me), I sent them an email, they said that there is not really much they can do but they would get the customer services manager to ring me. I missed so they told me to send the model in anyway. They say that they do not re-place body defects but only electronic or mechanical but nevertheless, a whole new model came back! No letter was sent, except a reciept that the total amount came to £0.00! Great service.

[poliss]

I'm still waiting for a reply from them about WD40.

[will]

You have to wait a while for questions, they ar enot too good on that front, I think they are too busy with people pestering them for replacements!

[Joe]

Poliss you sent that Years ago! Its lost in the Mail

[poliss]

I asked on 18th of February via their contact us form. I see so many saying that they use WD40 I wanted the definative answer from Hornby.

[will]

Maybe they don't know.

[Joe]

Should of wrote a proper Email to Hornby It works better because you know that they will recieve it. Works well when I need to get the next issue of Of Hornbys Collector Mag... Speaking of which where is the Blinkin' Thing Arghh!

[KingEdward1st]

I emailed Hornby via the contact form only the other morning suggesting about some new skaledale buildings and some other rubbish and I recieved a reply from them the same day saying they will look into it quite seriously and they will pass some other ideas I had onto their marketing department.

[BromsMods]

I'm still waiting for a reply from them about WD40.

Not sure what the question was but you might find the answer here - http://www.rmweb.co.uk/forum/viewtopic. ... 40#p293068

Regards

John R
Bromsgrove Models

[poliss]

I know not to use WD40 and you know not to use it, but there are some who insist it's ok to use. "I've used WD40 for years with no problems" is what they say. What I wanted from Hornby was a definitive answer.

[tradman]

WD40 is not a lubricant, is is the 40th formula tried as a Water Dispersant. It is like using penetrating oil or hydraulic oil as a lubricant,of which neither does.

You will probably never get an answer off Hornby, they have neither time nor inclanation to test every product with every material they use. That is why they recommend a light lubricating oil.

The last company I worked for disiplined ( ie suspended/sacked) people for having WD40 in their tool kit.

Mike

[Boris]

WD40 is decribed as a penitrating lubricant/oil, it is a lubricant (as it does lubricate, but so does water...) and can be used on other thing, but i would avoid it on model trains as it can be corrosive to plastics.

[traincliff]

I know not to use it for model lubrication now but learnt the hard way! However WD40 can be a good product for the right things at the right time. I seem to remember reading its so called "benefits" in the model press a long time ago - possibly a reader's letter and that was how I came to try it. Learn from your mistakes though!

Several years ago a friend of mine sprayed it on his live but damp motor car ignition system as he had done many times before but had failed to realise the propellant had been changed from non flammable cfc to butane. He singed his eyebrows with great surprise and warned all his colleagues for the future!!

Cliff